Customer Support Associate

6 days ago


Middlebury, Indiana, United States Waterbury Ct Teachers Federal Credit Union Full time
About the Role

We are seeking a highly skilled and motivated Customer Support Associate to join our team at Waterbury Ct Teachers Federal Credit Union.

This role involves providing exceptional customer service, handling financial transactions, and maintaining accurate records. The successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of financial services.

The estimated salary for this position is $42,000 - $57,000 per year, depending on experience.

Key Responsibilities:

  • Provide top-notch customer service to members via phone, email, and in-person interactions.
  • Process financial transactions, including account openings, transfers, and withdrawals.
  • Maintain accurate and up-to-date records of member accounts and transactions.
  • Work closely with the branch manager to achieve business objectives and improve member satisfaction.
  • Stay informed about credit union products and services to provide expert advice to members.

Requirements:

  • Bachelor's degree or equivalent experience in finance, banking, or a related field.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Strong analytical and problem-solving skills.
  • Familiarity with financial software and systems.


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