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Customer Engagement Lead

2 months ago

Washington, United States Urban Outfitters Full time

Role Overview:
The Key Holder plays a vital role in supporting the management team by overseeing daily store operations and fostering a dynamic environment that captivates both customers and team members.

Key Responsibilities:
1. Collaborate with management to enhance store performance and customer satisfaction.
2. Drive sales initiatives and monitor key performance indicators to ensure business objectives are met.
3. Lead by example in creating an engaging atmosphere that encourages team collaboration and customer loyalty.

Skills and Qualifications:
- Strong leadership abilities and a passion for retail.
- Excellent communication skills to effectively interact with customers and team members.
- Proven experience in retail operations and customer service.