Teller Operations Coordinator

4 weeks ago


Sandusky, Ohio, United States First Horizon National Corporation Full time

About the Role:

The Teller Operations Coordinator is a vital member of our banking center team, responsible for providing exceptional customer service, monitoring and training team members, and working with clients to identify sales opportunities. This role requires a strong focus on building customer relationships and working collaboratively with a team to achieve goals.

Key Responsibilities:

Lead the Customer Service Satisfaction of the Banking Center, ensuring that customer issues are resolved in a timely and professional manner.

Maintain control over key risk areas of the center, including teller performance, operational losses, and audit control procedures.

Handle cash drawers and vaults, ensuring proper control and following all audit and security policies and procedures.

Maintain workflow and schedule tellers to ensure efficient operations.

Evaluate employee performance and provide counseling when needed.

Determine and satisfy training needs and establish performance plans.

Cross-sell and make referrals to generate new business and additional services.

Conduct teller meetings to develop a communication line and explain new policies.

Requirements:

High school diploma or equivalent, bachelor's degree preferred.

2-5 years of related experience or equivalent combination of education and experience.

Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.

About Us:

First Horizon National Corporation is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Benefits:

Medical with wellness incentives, dental, and vision.

HSA with company match.

Maternity and parental leave.

Tuition reimbursement.

Mentor program.

401(k) with 6% match.

More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Behavioral Competencies:

Team Player: Works well as a member of a group.

Enthusiastic: Shows intense and eager enjoyment and interest.

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.

PDN-9d276a0a-61e2-4bea-a6ec-1ff6e1ae08fb



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