Loan Servicing Specialist
4 weeks ago
As a Loan Servicing Specialist at Civista Bank, you will play a vital role in ensuring the smooth operation of our loan services. This position involves providing various loan support functions, including servicing closed loans, payment processing, and customer insurance support. You will also be responsible for maintaining regular contact with the Loan Operations Coordinator and assisting other loan operations staff as needed.
Key Responsibilities:
• Provide loan support functions, including servicing closed loans, payment processing, and customer insurance support.
• Maintain regular contact with the Loan Operations Coordinator regarding the status of various issues and guidance on Department compliance and customer service issues.
• Assist other loan operations staff on assigned tasks as required to alleviate backlogs and meet established deadlines.
• Perform administrative support as needed and required.
• Respond to customer questions in a timely, professional, and efficient manner regarding all loans-related issues.
• Process loan activities according to prescribed departmental procedures.
• Perform accounting and reconciliation activities.
• Compile monthly, quarterly, and annual data for reports for internal and external sources.
• Perform file maintenance and transactions on accounts as necessary.
• Interact with System's support personnel to resolve technical loan operations questions.
Requirements:
• One to two years of office administrative experience.
• A solid working knowledge of the Jack Henry Silverlake loan system is desirable.
• Previous experience in Accounting, Business, or Finance is desired.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Good working knowledge of banking industry practices relative to bank loan operations with respect to loan products, services, policies, and procedures as required for the job.
• Computer literate (Microsoft Office) with accurate data entry skills and strong level of skill working with spreadsheets (creating formulas) and ability to navigate key industry-specific Internet sites.
• A high level of initiative, thoroughness, and accuracy with good organizational skills required. Must be detail-oriented.
• Solid communication and organizational skills with focus on teamwork and cooperation.
• Ability to work under deadlines with frequent interruption; ability to balance multiple projects/activities with varying deadlines.
• Confidentiality required.
• Experience using OnBase software is desired.
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