Residential Support Specialist

2 weeks ago


Louisville, Kentucky, United States Volunteers of America Mid-States Full time
POSITION TITLE: Housing Support Technician
STATUS: Full Time, Hourly, Non-Exempt
PROGRAM: Louisville Family Housing Services
REPORTS TO: Housing Support Technician Supervisor
ABOUT THE ORGANIZATION:

Volunteers of America Mid-States (VOA) is a dedicated non-profit organization committed to enhancing the lives of individuals and communities across multiple states. Our mission focuses on providing essential housing solutions for families, veterans, and low-income seniors, alongside offering care for individuals with developmental disabilities and free HIV testing and education. With a legacy dating back to 1896, we have evolved into a professional team dedicated to fostering positive change and building thriving communities.

At VOA, we emphasize flexibility, collaboration, and a positive work environment. Our employees take pride in their contributions, and we offer a comprehensive benefits package to eligible team members.

BENEFITS:

As a member of Volunteers of America Mid-States, you will enjoy a robust benefits package aimed at promoting a healthy work-life balance, including:

Health and Wellness:

  • Employee Assistance Programs (EAP)
  • Health and Wellness Initiatives
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Short-Term Disability Coverage
  • Legal Assistance Plans

Financial Benefits:

  • Competitive Salary Packages
  • Company-Paid Life Insurance
  • 403b Retirement Savings Plan with Employer Matching
  • Employee Discounts
  • Loan Forgiveness Options through Federal Programs
  • All company-paid benefits and paid time off effective immediately.

CULTURE:

Our work culture is built on various committees focused on commitment, justice, integrity, compassion, diversity, equity, and inclusion, as well as retention.

TRAINING & DEVELOPMENT:

We provide numerous opportunities for professional growth, including:

  • Leadership Development Programs
  • Staff Development Initiatives
  • Clinical Training and Development Programs
JOB SUMMARY:

The Housing Support Technician (HST) plays a crucial role in overseeing the operational functions of homeless residential programs, ensuring the safety and security of clients while providing necessary programming support.

QUALIFICATIONS:

To thrive in this position, candidates should possess at least a high school diploma or GED, with preference given to those with two years of post-secondary education. Experience in residential homeless programs or similar environments is advantageous. Familiarity with individuals in crisis or low-income situations is beneficial. Strong communication skills, both oral and written, along with proficiency in computer usage, are essential. A valid driver's license and a clean driving record are preferred but not mandatory. CPR/First Aid certification must be obtained within 30 days of employment.

KEY RESPONSIBILITIES:
  • Maintaining operational oversight of the facility in the absence of senior staff
  • Managing front desk operations
  • Ensuring client adherence to organizational policies
  • Documenting client events and behaviors
  • Conducting facility inspections and walk-throughs
  • Assisting with tasks such as drug screenings and intake paperwork
  • Participating in team and staff meetings
  • Monitoring mealtimes, play areas, and security systems
  • Reporting maintenance needs and safety concerns
  • Performing additional duties as assigned
DIVERSITY AND INCLUSION:

Volunteers of America is an equal opportunity employer, committed to fostering a diverse workplace. We welcome qualified applicants from all backgrounds and ensure fair consideration for employment without discrimination.



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