Patient Intake Coordinator

3 weeks ago


Neptune City, New Jersey, United States Hackensack Meridian Health Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Intake Representative to join our team at Hackensack Meridian Health. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient experiences from initial intake to scheduling appointments.

Key Responsibilities
  • Initiate patient intakes, schedule appointments, and perform insurance screening and verification/authorization processes.
  • Provide exceptional customer service, responding to medical records requests and billing inquiries in a timely and professional manner.
  • Prepare reports, maintain department records, and compile statistical information as needed.
  • Verify insurance on all new referrals, screen for department-specific needs, and document all interactions with insurance representatives, patients, and interested parties.
  • Follow department procedures for initiating required authorizations for services and verifying receipt of authorizations.
  • Pre-register patients, obtain insurance cards, prescriptions, and other required registration forms, and update registration systems accordingly.
  • Inform patients of co-payment/payment responsibilities and collect payment.
  • Schedule, re-schedule, coordinate, and prioritize scheduling of multiple service needs, updating schedules as necessary.
  • Advises patients/customers of department guidelines related to scheduling, registration, cancellations, and late arrivals.
  • Complete all scheduling processes prior to patient's first visit and ensure all involved parties have necessary information.
Requirements
  • High School diploma, GED, or equivalent programs.
  • Minimum 1 year related work experience in a physician practice, hospital setting, or directly related customer service setting.
  • Good organizational skills, ability to set priorities effectively.
  • Excellent communication, written, and interpersonal skills, and ability to accept direction and perform multiple tasks.
  • Proficient computer skills, including Microsoft Office and Google Suite platforms.


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