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Director of Special Investigations
2 months ago
USAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate the financial security of millions of Americans who have served their country.
The OpportunityWe are seeking a highly skilled and experienced Director, Special Investigations Unit to join our team. As a key member of our Claims organization, you will be responsible for leading the development and implementation of our claims fraud investigation strategy, program management, and regional management of investigative staff.
Key Responsibilities:
- Develops investigative and operational priorities, manages workload balance, and develops staffing strategies.
- Creates and maintains industry and business relationships.
- Directs claims investigative teams, ensures business performance, and progress towards short- and long-term objectives.
- Develops and implements Claims Security operational plans/policies in conjunction with senior leadership.
- Consults with senior leadership on strategic direction for SIU.
- Identifies emerging trends and develops new investigation programs and processes.
- Responsible for communication and training tactics in support of new programs and processes.
- Regularly interacts with and influences peers and executive management on significant operational issues.
- Responsible for measuring and reporting on business outcomes for SIU strategy.
- Develops collaborative internal and external relationships with enterprise business partners, vendors, and industry groups.
- Coordinates Claims Security Quality Assurance program.
- Responsible for hiring, employee development, coaching, counseling, performance evaluation, and all leadership and management-related functions.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
To be successful in this role, you will need:
- Bachelor's degree or 4 years of related experience.
- 8 years of progressive related experience or 6 years of P&C experience plus military service experience.
- 3 years of direct team lead or management experience.
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims/investigation accountabilities.
- Experience using, interpreting, solutioning, and leading with data.
- Proficiency at investigative protocols and procedures that would include compliant claims or fraud investigations to the specific state and regulatory requirements.
- Possess in-depth knowledge of insurance policies and broad understanding of procedures related to SIU investigations.
- Capability to analyze data, conduct root causes analysis, identify root causes, and recommend action plans and strategies to overcome operational obstacles and achieve strategic targets.
- Ability to act as a subject matter expert to the claims organization to provide guidance and advice on a wide range of fraud-related risk and communicating effective courses of action.
- Skilled at presenting business recommendations in a professional format.
USAA offers a competitive salary range of $120,000 to $230,400, depending on location and experience. We also offer a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and various wellness programs.
USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
