Sales Coordinator
2 weeks ago
Hotel Equities is seeking a highly organized and detail-oriented Sales Coordinator to join our team. As a Sales Coordinator, you will be responsible for assisting sales managers and front desk staff in obtaining customer satisfaction by performing clerical and administrative duties related to guest and hotel communications.
Key Responsibilities- Assist sales managers and front desk staff in obtaining customer satisfaction
- Perform clerical and administrative duties related to guest and hotel communications
- Provide support to the sales team in executing contracts, proposals, and correspondence
- Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
- Conduct site tours
- Assist as needed with hotel and sales-related functions, parties, and blitzes
- Oversee and create social networking sites
- Prepare and send out direct mail projects, sales packets, and collateral
- Provide assistance to the Director and/or Manager of Sales and Marketing
- Effectively communicate and coordinate the guest's request with other departments
- Answer and respond to incoming telephone calls
- Oversee office equipment maintenance
- Responsible for managing all meeting room reservations and coordinating details with other departments
- Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events
- Type Banquet Event Orders (BEO's), route event orders to proper departments
- Maintain the filing system
- Maintain the trace System
- Set up new files as needed
- Maintain weekly Reader file
- Responsible for spelling accuracy and professional appearance of correspondence
- Inventory and maintain office supplies
- Produce weekly productivity reports for sales meetings
- May be asked to take accurate minutes of all sales meetings
- Perform site inspections when no sales manager is available
- Provide assistance to group leaders when necessary
- Responsible for timely completion of monthly group status report
- Perform other duties as assigned
- High School diploma /Secondary qualification or equivalent
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
- Proficient in Microsoft Word, Excel, and PowerPoint
- Available to meet guests and assist with welcome/check-in, which may include weekends
- Basic administrative knowledge, such as business letters and telephone etiquette
- Extremely well organized and detail-oriented
- Ability to read, write, and speak English, with excellent grammar and communication skills (written and verbal)
- Positive interaction with colleagues and guests
- Excellent customer service skills are required
- Self-motivated and ability to work with minimal supervision
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Physical DemandsMust be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, vending, repetitive motions, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment, including computers, fax machines, copiers, printers, and calculators. Must be able to type 50 wpm.
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