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Technical Support Specialist

2 months ago

San Diego, California, United States Acosta Sales & Marketing Full time
Position:
Audiovisual Customer Support Agent

Overview:
Are you proficient in diagnosing issues with audiovisual technology? Do you thrive in customer interactions?


If so, Acosta Sales & Marketing is seeking a dedicated professional to enhance our technical support operations.

Elevate your career with a recognized leader in technology solutions.


The Full-Time Audiovisual Customer Support Agent will deliver sales and technical assistance to custom installation dealers and sales teams remotely, while providing expert training on a range of Sony audiovisual products, including televisions, home theater systems, projectors, and media players.


What We Provide:
  • Work Schedule: 40 hours per week; Monday through Friday 7:30 AM to 4:30 PM
  • Work Environment: Hybrid role - remote work on designated days and in-office collaboration on others
  • Compensation: Competitive hourly wage based on experience
  • Employment Type: W-2 employment with biweekly pay and direct deposit
  • Health Benefits: Comprehensive medical, dental, vision, life, and prescription insurance options
  • Retirement Savings: Optional 401(k) plan with company matching
  • Work-Life Balance: Paid holidays and accrued time off for relaxation

Key Responsibilities:
  • Provide technical support for the custom integration channel
  • Respond to inquiries from dealers and customers via phone and email
  • Manage technical escalations from dealers and customers
  • Advocate for customers throughout the service process to ensure a superior experience
  • Identify and recommend improvements within the service process
  • Document and report on activities and outcomes

Qualifications:
  • 1-2 years of experience in a call center or relevant customer service role
  • 2+ years of experience with consumer electronics
  • Preferred experience in A/V installation or custom home integration
  • Familiarity with professional control systems such as Control 4, Crestron, or Savant
  • Proven ability to exercise sound judgment in resolving customer issues
  • Proficient in Microsoft Office Suite
  • Comfortable learning new software applications
  • Excellent verbal and written communication skills
  • Self-motivated with strong organizational and time management abilities

Physical Requirements:
  • Access to a quiet home office with reliable internet connection
  • Ability to use standard office equipment
  • Capacity to sit or stand for extended periods
  • Must possess a smartphone with internet access
  • Ability to lift up to 30 lbs. without assistance

Equal Opportunity Employer:
Acosta Sales & Marketing is committed to fostering a diverse and inclusive workplace.