Sales Support Specialist

2 weeks ago


Mount Aetna, Pennsylvania, United States Horizon Ventures Full time
About the Role

We are seeking a highly motivated and organized Sales Support Employee to join our team at Horizon Ventures. As a Sales Support Employee, you will play a crucial role in supporting our sales team in delivering exceptional customer service and driving business growth.

Key Responsibilities
  • Develop and create sales offers and concepts that meet customer needs and drive revenue growth.
  • Source and procure necessary supplies and materials, and coordinate with distributors and service centers to ensure timely delivery.
  • Enter data required for orders into our CRM, ERP, and sales systems, and process orders from entry to invoicing of delivered services.
  • Clarify and track orders and projects, including deadlines, and coordinate deliveries based on corresponding delivery notes.
  • Provide independent technical and commercial customer advice and support, and handle complaints regarding defective, missing, or incorrectly delivered services and goods.
  • Independently create presentations for end customers, and register contractual services such as warranty registrations.
Requirements
  • Commercial (IT) education with relevant technical qualifications.
  • Experience in customer support with a strong customer focus.
  • Good to excellent knowledge of Microsoft Office.
  • Basic knowledge of our company's portfolio.
  • Good knowledge of merchandise management systems.
What We Offer

As a Sales Support Employee at Horizon Ventures, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the growth and success of our company.



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