Delivery Management Director

1 week ago

Aliso Viejo, California, United States UST Global Full time
About the Role

We are seeking an experienced Delivery Management Director to join our team at UST Global. As a key member of our delivery team, you will be responsible for managing and building a high-performing team of committed IT/Business professionals.

Key Responsibilities
  • Manage and build a high-performing team of committed IT/Business professionals.
  • Improve execution processes for performance, efficiency, and improved client satisfaction.
  • Drive administrative savings through improved processes, resource management, and leadership growth.
  • Positively ensure revenue optimization and generation through improved client relationships.
  • Oversee multiple implementations by supporting Program and Project Managers break down barriers and issues.
  • Ensure teams meet deliverables and keep internal milestones commitments timely.
  • Build repeatability and reusability of the delivery execution process.
  • Create a center of excellence approach for PMO and delivery process.
  • Support and provide oversight of the JOM between HealthProof and Healthedge including metric monitoring.
  • Work with clients to strategize major operational events and large projects while ensuring the team is appropriately prioritizing daily work.
  • Direct teams onshore and offshore, across multiple projects, clients, and technologies.
  • Continue to improve and expand the operational readiness, go live, and IT cutover project plan processes.
Requirements
  • Bachelor's degree or higher in business or technical field; or at least 12 years of relevant work experience in IT or Healthcare Management.
  • Exposure to working in an enterprise environment where Program Delivery/Management, Application Development, Product Development and IT Operations for multiple clients, functions, vendors or systems was operated in an environment of continuous improvement.
  • Knowledge in managing complex programs, ecosystems and environment schemas.
  • Experience with multiple technologies which could include but not be limited to: Informatica, Core Java; Spring Boot; Web Services; XML; SQL; Middleware.
  • Exposure to Cloud (AWS/GCP) Environment and dealing with both on-prem and cloud infrastructure.
  • Experience with Program Management, Problem Management, Release Management and exposure to SDLC.
  • Experience with Planning, development, debugging and testing concepts and have a strong understanding of large to small projects or technical changes planning.
  • Strong Healthcare payor experience.
  • Experience with Agile tools and methodologies including JIRA; SCRUM; Git; BitBucket.
  • Experience in architecting software solutions from a business perspective and or technical perspective.
  • Work experience in client partner or account interaction with experience working in an offshore model.
  • Experience in a Health Edge application and a managed care environment.

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