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Senior Community Manager
2 months ago
Seabreeze Management Company is a leading provider of property management services, with a diverse portfolio of over 90,000 residential and commercial properties. Based in California, our company has been delivering exceptional client experiences to commercial common-interest developments and homeowners' associations for over 30 years.
Our Philosophy
At Seabreeze Management Company, we believe that people are at the heart of what we do. Our philosophy, 'Passion when combined with commitment, makes anyone unstoppable,' is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.
Job Summary
We are seeking a highly motivated and experienced Senior Community Manager to join our team. As a Senior Community Manager, you will embody our motto, 'People, Performance, Passion,' through proactive leadership and a customer-centric approach. You will be responsible for building longstanding relationships with Boards of Directors, developing goals for each Homeowner's Association, and deploying strategic plans to meet those goals.
Key Responsibilities
- Ensure compliance with Civil Code, State and City statutes and ordinances, and legal document requirements.
- Manage Board of Directors, Committee Members, and Community Member relations.
- Create agendas for Board and Committee meetings and packets in accordance with company procedures.
- Assist in the preparation and distribution of information materials regarding the rules and policies of the Association to new owners.
- Schedule, coordinate, and monitor the activities of contractors, vendors, or service providers working in the Association's common areas.
- Devise, prepare, and implement a system to receive and respond to homeowner's maintenance requests.
- Make ongoing routine site inspections and provide recommendations to the Board.
- Responsible for association fiscal management, including financial statement review and comprehension.
- Coordinate with the accounting department the preparation of all documents relating to billing, collection, budget, taxes, audit, and financial statement preparation.
- Advise the Board of Directors about the Association's current budget and report to the Board any deficiency in the budget.
- Monitor and report to the Board homeowner assessment delinquencies and oversee liens, foreclosures, and collection efforts made to collect delinquent homeowner assessments.
- Manage payments and receipts for association, authorize payment of invoices, and report discrepancies to the Board.
- Manage bid process by obtaining competitive bids for work that exceeds authorized limits and submit bids to the Board for review and approval.
- Educate association Board Members on changes to legislation that impacts their association.
- Manage all deadlines (internal company deadlines and external account deadlines) and update on the association's annual calendar.
- Manage association insurance coverage and needs, ensuring adequate and consistent coverage.
- Manage and submit all charge-backs to association(s) monthly for assigned associations.
- Manage litigation needs and provide a status report to the Board.
- Manage Association vendors and ensure performance of the scope of work on their contract.
- Oversee and process homeowner violations.
- Responsible for all aspects in the coordination of the annual meeting/election process.
- Responsible for all association files (past and present) in accordance with company standardized hard copy and electronic system.
- Utilize company support staff in accomplishing daily tasks in an efficient and professional manner.
- Maintain a chronological file of all duly adopted meeting minutes and resolutions of the Association.
- Maintain a current roster of the names, addresses, and telephone numbers of all unit owners and tenants.
- Submit for Board ratification all contract obligations.
- Supervise and train personnel working on the property on behalf of the Association, whether employed by the Association or otherwise.
- Implement Board policy and use good business judgment while enforcing the governing documents.
- Attend and exhibit leadership at industry functions.
- Must have reliable transportation, a driver's license, and be able to drive to association clients, potential clients, and other meetings as necessary.
- Manage special projects.
Requirements
- 3+ years of experience in the industry, managing homeowners' associations, city government, or related experience.
- 1+ years of supervisory experience across multiple locations; effective in motivating and building strong teams.
- Excellent customer service and relationship building background/skills.
- Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices.
- Demonstrate effective communication skills consisting of oral, written, and listening skills with the ability to draft, coordinate, and make presentations in a Board meeting setting and a large audience.
- Collaborative decision-making and problem-solving skills.
- Strong analytical and creative thinking skills.
- In-depth experience with project management, budget management, and strategic goal development.
- Excellent, effective, and diplomatic verbal and written communication skills.
- Customer service driven.
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to read and understand financial statements, budgets, and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
- Ability to draft business correspondence and reports along with responding to inquiries and client concerns effectively and independently.
- Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
- Set and communicate deadlines and follow through on tasks for clients, including resident homeowners, committees, and boards of directors.
- Demonstrate integrity and honesty while interacting with clients and team members.
- Must be able to work independently and in a team environment.
- Must be able to attend and actively participate at evening meetings as required.
- Must be able to be on-call if needed.
Minimum Education
- High School Diploma or equivalent required. Bachelor's degree preferred.
- CCAM designation or CMCA and AMS designations desired.
License/Permits/Certifications Required
- Valid Driver's License and State mandated vehicle insurance.
- CCAM preferred. CCAM will be required within one year of employment.
Language Skills
The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.
Work Environment
The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
