Lead Manager of Site Reliability Engineering

1 week ago

Reston, Virginia, United States Microsoft Full time

Are you driven by a commitment to excellence in large-scale service delivery? We are seeking a Lead Manager of Site Reliability Engineering who possesses a blend of software development expertise, online service experience, and a dedication to quality. This role involves envisioning, designing, and executing cloud service offerings tailored for government clients.

About Our Services: Our cloud solutions are pivotal to our strategy, integrating trusted communication and collaboration tools with desktop and mobile applications. The Enterprise Cloud team collaborates with major enterprise and government clients to develop features that align with their unique requirements, facilitating seamless cloud adoption. Our clients maintain the highest standards for quality, security, reliability, availability, and performance.

Role Overview: The Site Reliability Engineering (SRE) team is responsible for providing leadership, guidance, and accountability in application architecture, system design, and comprehensive implementation. As a Lead SRE Manager, you will cultivate a team focused on identifying and delivering software enhancements, leveraging your expertise in software development, complexity analysis, and scalable system architecture. Strong collaboration skills are essential for working alongside other engineering teams to ensure that services and systems are stable and performant, meeting the rigorous expectations of our government clientele.

Key Attributes of the Ideal Candidate:

  • Enthusiastic about distributed systems and scalable service architectures.
  • Finds fulfillment in mentoring others and fostering a positive, collaborative team environment.
  • Thrives on tackling new technological challenges and is motivated to find solutions.
  • Passionate about enhancing software quality and continuously refining development, integration, and deployment processes.
  • A proactive, highly motivated self-starter who excels in a dynamic, technical landscape.
  • Skilled collaborator with a proven track record of building technical partnerships across teams.
Qualifications

Essential Qualifications:

  • 6+ years of technical experience in software engineering, network engineering, or systems administration, or equivalent educational background.
  • 7+ years of experience in Software, Site Reliability, Systems, or Service Engineering.
  • Proficiency in multiple programming languages (C#, C++, Python, Java, etc.).
  • Demonstrated ability to drive improvements and deliver solutions in collaboration with stakeholders at all organizational levels.

Additional Requirements:

  • Security Clearance: Candidates must meet security screening requirements, including an active TS clearance, with the potential for upgrades.
  • Background Check: Successful completion of a Microsoft Cloud background check is required.
  • Citizenship Verification: This position necessitates verification of U.S. citizenship due to legal restrictions.

Preferred Qualifications:

  • 7+ years of technical experience in relevant fields, with advanced degrees considered.
  • Experience with large-scale cloud or distributed systems.
  • People management experience of 3+ years.
  • Proven success in enhancing the reliability and performance of cloud services.
  • Technical knowledge of Office 365 and Exchange architecture.
  • Prior experience requiring government screening and clearance.

Responsibilities:

  • Provide strategic technical leadership to a team of dedicated engineers.
  • Recruit, onboard, and develop a team of Software Engineers focused on Site Reliability.
  • Oversee the operation and enhancement of critical public-sector service environments.
  • Coordinate planning and execution with internal engineering teams and business partners.
  • Take ownership of deployment, availability, reliability, performance, and customer escalation targets.
  • Proactively identify and mitigate issues through effective design, testing, and software implementation.
  • Maintain high standards of employee and team satisfaction within the organization.

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