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Patient Care Coordinator Associate

4 weeks ago

Westborough, Massachusetts, United States Optum Full time
Optum Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

As an Associate Patient Care Coordinator, you will:

  • Answer phones and schedule appointments
  • Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
  • Greet patients as they arrive and manage wait time
  • Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
  • Collect co-payments, co-insurance, and deductibles and issue receipts
  • Process walk-in patients and visitors
  • Manage medical records (maintain, file/scans, prepare for schedule)
  • Ensure all correspondence is scanned and/or filed, process requests for medical records release and maintain appropriate logs, etc.
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Perform all other related duties as assigned
  • Set up and clean coffee and water station for patients
  • Assist with keeping the break room in good order
  • May be required to travel locally up to 10% of the time for meetings or to cover other clinic locations

What are the reasons to consider working for UnitedHealth Group?

  • Competitive base pay
  • A full and comprehensive benefit program
  • Performance rewards
  • A management team who demonstrates their commitment to your success

Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at: https://www.unitedhealthgroup.com/en-US/careers

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience

Preferred Qualifications:

  • 1+ years of experience working in a healthcare setting
  • Strong communication and customer service skills both in person and via phone
  • Working knowledge of general office procedures
  • Basic knowledge of Microsoft applications
  • Bilingual English/Spanish
  • Medical office experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.