Patient Care Coordinator Associate

1 month ago


Westborough, Massachusetts, United States UnitedHealth Group Full time
Optum: Delivering Care with Technology

At Optum, we believe that everyone deserves access to quality healthcare. As a Patient Care Coordinator Associate, you will play a vital role in connecting people with the care and resources they need to live healthier lives.

Key Responsibilities:
  • Answer phone calls and schedule appointments with patients
  • Provide exceptional customer service, addressing patient concerns and taking messages as needed
  • Manage wait times and ensure a smooth patient experience
  • Verify insurance information, complete pre-authorizations, and prepare necessary documents
  • Collect co-payments, co-insurance, and deductibles, and issue receipts
  • Process walk-in patients and visitors, maintaining a welcoming environment
  • Manage medical records, ensuring accuracy and confidentiality
  • Establish and maintain effective working relationships with patients, employees, and the public
  • Perform other related duties as assigned
What We Offer:
  • Competitive base pay and comprehensive benefits package
  • Performance rewards and opportunities for career growth
  • Comprehensive benefits, including medical, dental, and vision insurance
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement and Employee Discounts
  • Employee Assistance Program and Employee Referral Bonus Program
Requirements:
  • High School Diploma or equivalent
  • 1+ years of customer service experience
  • Strong communication and customer service skills
  • Working knowledge of general office procedures and Microsoft applications
Preferred Qualifications:
  • 1+ years of experience working in a healthcare setting
  • Bilingual English/Spanish
  • Medical office experience

At UnitedHealth Group, we are committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that everyone deserves the opportunity to live their healthiest life, and we are dedicated to making a positive impact on the communities we serve.



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