Customer Service Specialist
5 days ago
We are looking for a highly motivated Customer Service Specialist to join our team at Elements Massage. This individual will be responsible for providing exceptional customer service, selling the monthly Elements Wellness Program, and building customer loyalty.
CompensationThe compensation package includes a salary range of $14 - $18 per hour, depending on experience, as well as bonuses based on monthly conversion numbers. Our team members also earn commission for wellness plan sales and have opportunities to earn up to $400 or more in additional bonuses.
Job DescriptionAs a Customer Service Specialist, you will be expected to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. You must be able to like talking, but more importantly, love listening to all new clients, established clients, and prospective clients. The right candidate can turn every incident of client criticism into a story of great customer service.
- Key Responsibilities:
- Selling the monthly Elements Wellness Program to new and existing clients
- Building customer loyalty through exceptional customer service
- Meeting monthly conversion numbers to qualify for bonuses
To be successful in this role, you will need:
- Experience: Prior retail sales experience is preferred, with a focus on selling memberships or services in-person to potential clients.
- Skills: Customer service skills in a spa-like or similar environment are preferred, with a focus on catering experiences that distinguish their value with attention, hospitality, and execution.
- Certifications/Training: Familiarity with modern office tools and systems, including scheduling and payments, is required.
We offer a competitive benefits package, including:
- A complimentary monthly massage at the studio
- Opportunities to earn up to $400 or more in additional bonuses
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