Customer Service Team Member
7 days ago
Job Summary
In this role, you will be responsible for delivering exceptional customer service and providing a positive experience for customers. As a Customer Service Representative at Bank of Utah, you will play a key part in helping us achieve our goal of building long-lasting relationships with our customers.
About the Job
The ideal candidate will have previous customer service experience and basic computer skills. You will work in a team environment to provide personalized service to customers, handling their inquiries and resolving any issues they may have. This includes processing transactions, answering questions about bank products and services, and promoting other relevant financial solutions.
Main Responsibilities
Your primary responsibilities will include:
- Providing exceptional customer service through face-to-face interactions, phone calls, and email correspondence.
- Processing various transactions, including deposits, withdrawals, transfers, and loan payments.
- Maintaining accurate records and balancing cash drawers and vaults.
- Participating in branch activities and contributing to team goals.
- Staying up-to-date on banking regulations and maintaining compliance with Bank policies and procedures.
Requirements
To succeed in this role, you will need:
- Previous customer service experience.
- Basic computer and Microsoft Office Suite skills.
- A High School Diploma or equivalent.
Working Conditions
This is a full-time position that requires regular attendance and punctuality. You will work in a fast-paced office environment, using computers and equipment for extended periods. Some travel between branches may be required, as well as participation in meetings and training sessions.
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