Healthcare Customer Support Specialist

2 weeks ago


Estero, Florida, United States Lee Health Full time

Location: Estero, FL

Department: Registration Services

Work Type: Full Time

Shift: Day Shift, 8:30 AM to 5:00 PM

Compensation: $18.75 / hour

Overview


Joining Lee Health means becoming part of a compassionate workplace culture, collaborating with supportive colleagues, and enjoying a comprehensive benefits package, including retirement matching and educational reimbursement after one year of service.

Schedule: Monday to Friday, with occasional Saturdays every 6-8 weeks, from 8:30 AM to 5:00 PM.


The Patient Services Associate role is essential for delivering outstanding customer care in a collaborative environment, addressing all facets of patient business operations within the department.

Key responsibilities encompass managing phone communications, scheduling patient appointments, facilitating patient check-ins, verifying insurance details, processing authorizations, handling referrals, and ensuring accurate billing and medical record maintenance.

Depending on departmental needs, this position may also involve managing business services related to workers' compensation, commercial insurance, employee health, and corporate accounts. Flexibility for late hours, holidays, and weekends may be necessary. Additional duties may be assigned by the department's Manager or Supervisor.


Qualifications

Educational Background

Required Degree
High School Diploma or Equivalent
Required

Experience

Minimum Experience Required
Less than 1 Year
Clerical/Administrative Required

Insurance Preferred

Customer Service Preferred
Additional Experience

1-2 years of prior experience is preferred for Lee Health Solutions.

Licensure

Required Licenses
Not Required

Certifications

Required Certifications
Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:
FL: Estero

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