Coach, Team of Experts
2 weeks ago
At T-Mobile, we're committed to empowering our employees to reach their full potential. As a Coach, Team of Experts, you'll play a critical role in helping our team members achieve and exceed performance results.
Job SummaryAs a Coach, Team of Experts, you'll lead a team of experts to amaze and astound customers by providing proactive account management, adding value through products, features, and services, and effective resolution to various customer concerns. You'll demonstrate strong interpersonal, time management, and multi-tasking skills, and have the ability to quickly adapt to change and model a positive, can-do attitude of service.
Key Responsibilities- Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support.
- Understand and effectively leverage metrics and other measurements to drive team performance.
- Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff.
- Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.
- Coordinate, cooperate, and collaborate with other coaches serving a shared customer base to ensure a seamless customer experience.
- High School Diploma/GED
- 2-4 years Customer Service experience
- Leadership, Facilitation, Problem Solving, Microsoft Office
At T-Mobile, we offer a competitive base salary and compensation package, as well as multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. We also offer a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays.
We're committed to creating a workplace that's inclusive and supportive of all employees. If you're looking for a challenging and rewarding role that allows you to grow and develop your skills, we encourage you to apply.
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