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Restaurant Manager
2 months ago
We are seeking a highly skilled and experienced Restaurant Manager to join our team at Happier People Management. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and service excellence in our food and beverage outlets.
Key Responsibilities- Lead Floor Service: Direct and motivate floor staff to deliver exceptional service and hospitality standards, ensuring a seamless and enjoyable experience for our guests.
- Problem-Solving: Proactively address and resolve guest incidents or complaints, demonstrating a customer-centric approach and a commitment to excellence.
- Team Management: Supervise and support the performance of restaurant staff, providing guidance, training, and development opportunities to ensure they reach their full potential.
- Operations Management: Coordinate activities, manage inventory, and oversee financial performance to ensure the smooth operation of our food and beverage outlets.
- Customer Engagement: Foster strong relationships with regular guests and VIPs, creating memorable experiences and ensuring they feel valued and appreciated.
- Administrative Duties: Complete all administrative tasks efficiently and effectively, including scheduling, training, and evaluating staff.
- Leadership Experience: Minimum 2+ years of experience in upscale independent restaurant leadership roles, with a proven track record of success.
- Customer Service Skills: Demonstrated ability to deliver high-touch and consistent customer service, with a strong focus on creating memorable experiences.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with staff, guests, and other stakeholders.
- Teamwork and Adaptability: Ability to work collaboratively with diverse teams, adapt to changing priorities, and prioritize tasks effectively in a fast-paced environment.
- Physical Demands: Ability to work long hours, maintain a flexible schedule, and perform physical tasks as required, including lifting up to 35lbs.
- Competitive Salary: A salary range of $75,000 - $85,000 per year, depending on experience and qualifications.
- Benefits Package: Comprehensive health care plan, paid time off, family leave, training and development opportunities, and a referral program.
