Restaurant Manager
24 hours ago
We are seeking a highly skilled and experienced Restaurant Manager to lead our front-of-house team at Trad Room. As a Restaurant Manager, you will be responsible for overseeing all aspects of front-of-house service, including managing staff, maintaining high standards of customer service, and ensuring the smooth operation of the restaurant.
Key Responsibilities:
- Oversight of all aspects of front-of-house service and overall operations at Trad Room
- Hire, train, manage and schedule FOH team
- Establish Training program for FOH and ensure and provide equal opportunities
- Manage guest relations, reservations and databases
- Partner with the operations team to successfully utilize all necessary software to maintain daily restaurant operations and proper flow of service
- Lead daily restaurant pre-shift and floor team preparations
- Oversight of beverage program and collaborate with sommelier and bartender on menu changes, ordering, and inventory management
- Conduct weekly meetings with CDC and / or Chef/ Kitchen Manager to ensure standard are consistent for all staff
- Make employment and termination decisions consistent with the director of operations guidelines for approval or review
- Provide detailed daily managerial and service reports to ownership, Including but not limited to food cost, monthly sales and labor reports
- Build team culture through training sessions, service education, and performance reviews
- Implement company disciplinary measures as appropriate to staff circumstances
- Collaborate with ownership on development of catering and buyout opportunities
- Collaborate with HR to ensure HR policies are enforced and employee files are up-to-date
- Develop key performance indicators in collaboration with ownership
- Respond as required to financial performance reports with adjustments to budget, discretionary spending, staffing and reservations
- File weekly payroll in collaboration with accounting and payroll service, and monitor related expenses
- Keep restaurant in state of readiness for DOH inspections
- Collaborate with the finance team and ownership on business administration functions (i.e. ordering, invoice approval, vendor payments, cash drops, etc.)
- Maintain clear and consistent communication with prompt and professional response to emails, texts, etc
- Serves as a mentor to all the members of the leadership team
Requirements:
- Previous experience in a Japanese restaurant environment, preferably in a similarly role (3-4 years)
- Extensive knowledge of and interest in Japanese cuisine
- Operate the point-of-sale (POS) computer system accurately
- Actively practice food safety procedures
- Organizational skills
- Effective time management
- Pleasant demeanor
- Positive and clear written and oral communication skills
- Ability to work well in a team, fine dining, fast paced environment
- Ability to engage guests successfully and build relationships
- Impeccable grooming as defined by management and dress code
- 5+ years experience in an equivalent restaurant management role in a fast-paced establishment
- 10+ years experience in front of house service in restaurant establishments
- Highly organized and detail-oriented with the ability to multitask
- Outstanding management, mentorship, and training abilities
- Able to project manage and problem solve with attention to timeliness and meeting deadlines
- Ability to work well under pressure and be a calm problem-solver in a fast-paced environment
- Ability to stand and work for shifts of 8+ hours
- Available to work holidays and weekends
- Ability to maintain a professional appearance at all times
- Ability to communicate clear and concise verbal and written instructions
- Experience in oversight of administrative responsibilities, HR implementation, payroll filing, and general F&B business management
- Strong grasp of POS and reservation software platforms
- Current NYC DOH Food Handlers certification
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