Restaurant Manager

24 hours ago

Brooklyn, New York, United States Trad Room Full time
Job Title: Restaurant Manager

We are seeking a highly skilled and experienced Restaurant Manager to lead our front-of-house team at Trad Room. As a Restaurant Manager, you will be responsible for overseeing all aspects of front-of-house service, including managing staff, maintaining high standards of customer service, and ensuring the smooth operation of the restaurant.

Key Responsibilities:

  • Oversight of all aspects of front-of-house service and overall operations at Trad Room
  • Hire, train, manage and schedule FOH team
  • Establish Training program for FOH and ensure and provide equal opportunities
  • Manage guest relations, reservations and databases
  • Partner with the operations team to successfully utilize all necessary software to maintain daily restaurant operations and proper flow of service
  • Lead daily restaurant pre-shift and floor team preparations
  • Oversight of beverage program and collaborate with sommelier and bartender on menu changes, ordering, and inventory management
  • Conduct weekly meetings with CDC and / or Chef/ Kitchen Manager to ensure standard are consistent for all staff
  • Make employment and termination decisions consistent with the director of operations guidelines for approval or review
  • Provide detailed daily managerial and service reports to ownership, Including but not limited to food cost, monthly sales and labor reports
  • Build team culture through training sessions, service education, and performance reviews
  • Implement company disciplinary measures as appropriate to staff circumstances
  • Collaborate with ownership on development of catering and buyout opportunities
  • Collaborate with HR to ensure HR policies are enforced and employee files are up-to-date
  • Develop key performance indicators in collaboration with ownership
  • Respond as required to financial performance reports with adjustments to budget, discretionary spending, staffing and reservations
  • File weekly payroll in collaboration with accounting and payroll service, and monitor related expenses
  • Keep restaurant in state of readiness for DOH inspections
  • Collaborate with the finance team and ownership on business administration functions (i.e. ordering, invoice approval, vendor payments, cash drops, etc.)
  • Maintain clear and consistent communication with prompt and professional response to emails, texts, etc
  • Serves as a mentor to all the members of the leadership team

Requirements:

  • Previous experience in a Japanese restaurant environment, preferably in a similarly role (3-4 years)
  • Extensive knowledge of and interest in Japanese cuisine
  • Operate the point-of-sale (POS) computer system accurately
  • Actively practice food safety procedures
  • Organizational skills
  • Effective time management
  • Pleasant demeanor
  • Positive and clear written and oral communication skills
  • Ability to work well in a team, fine dining, fast paced environment
  • Ability to engage guests successfully and build relationships
  • Impeccable grooming as defined by management and dress code
  • 5+ years experience in an equivalent restaurant management role in a fast-paced establishment
  • 10+ years experience in front of house service in restaurant establishments
  • Highly organized and detail-oriented with the ability to multitask
  • Outstanding management, mentorship, and training abilities
  • Able to project manage and problem solve with attention to timeliness and meeting deadlines
  • Ability to work well under pressure and be a calm problem-solver in a fast-paced environment
  • Ability to stand and work for shifts of 8+ hours
  • Available to work holidays and weekends
  • Ability to maintain a professional appearance at all times
  • Ability to communicate clear and concise verbal and written instructions
  • Experience in oversight of administrative responsibilities, HR implementation, payroll filing, and general F&B business management
  • Strong grasp of POS and reservation software platforms
  • Current NYC DOH Food Handlers certification

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