Service Delivery Operations Manager

6 days ago


Washington, Washington, D.C., United States Level One Personnel Full time

About the Role

The Service Delivery Manager at Level One Personnel is a senior leadership position responsible for the overall performance and delivery of managed services support. The successful candidate will have a proven track record of leading high-performing teams, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities

  • Develop and execute strategic plans to drive business growth and deliver exceptional customer experiences
  • Lead and manage high-performing teams to achieve business objectives
  • Evaluate and optimize process and systems to improve efficiency and effectiveness
  • Develop and maintain relationships with key stakeholders, including clients and internal teams
  • Stay up-to-date with industry trends, standards, and technical capabilities through ongoing training and professional development

Requirements

  • Bachelor's degree
  • 10+ years of experience working in the MSP industry with a proven track record of leadership and management
  • Experience building and maintaining a top-tier service delivery function for an organization
  • Must have management experience overseeing a department
  • Must be able to effectively communicate in specific terms about technologies and processes used within the industry
  • Must possess strong problem-solving, conflict resolution, and interpersonal skills
  • Candidates must be self-driven and possess a positive mental attitude

Salary Range

$140,000 - $170,000 per annum, depending on experience and qualifications.



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