Service Delivery Operations Manager
6 days ago
About the Role
The Service Delivery Manager at Level One Personnel is a senior leadership position responsible for the overall performance and delivery of managed services support. The successful candidate will have a proven track record of leading high-performing teams, driving business growth, and delivering exceptional customer experiences.
Key Responsibilities
- Develop and execute strategic plans to drive business growth and deliver exceptional customer experiences
- Lead and manage high-performing teams to achieve business objectives
- Evaluate and optimize process and systems to improve efficiency and effectiveness
- Develop and maintain relationships with key stakeholders, including clients and internal teams
- Stay up-to-date with industry trends, standards, and technical capabilities through ongoing training and professional development
Requirements
- Bachelor's degree
- 10+ years of experience working in the MSP industry with a proven track record of leadership and management
- Experience building and maintaining a top-tier service delivery function for an organization
- Must have management experience overseeing a department
- Must be able to effectively communicate in specific terms about technologies and processes used within the industry
- Must possess strong problem-solving, conflict resolution, and interpersonal skills
- Candidates must be self-driven and possess a positive mental attitude
Salary Range
$140,000 - $170,000 per annum, depending on experience and qualifications.
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