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Desktop Support Technician

2 months ago

Milford, Connecticut, United States Human Services Management Corporation Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Human Services Management Corporation. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our staff and clients.

Key Responsibilities
  • Technical Support: Respond to inquiries and requests for assistance with our computer systems, hardware, and software.
  • Problem Solving: Identify and troubleshoot technical issues, and provide advice and guidance to users.
  • Configuration and Support: Configure and support enterprise-level software and hardware packages used throughout the organization.
  • User Onboarding and Offboarding: Onboard and offboard users in Microsoft's cloud services.
  • Documentation: Document IT procedures for IT staff and end-users.
  • Communication: Answer staff questions in person and via phone on all company-supported applications.
  • Installation and Setup: Setup and install personal computers.
  • Travel: Travel to remote sites when needed.
  • Vendor Collaboration: Work with third-party vendors when needed.
Requirements
  • Education: Two-year certificate from college or technical school; or 5 years of experience in the IT desktop support field or 3 years of experience in the healthcare or education-related IT field.
Physical Demands
  • Vision: Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Communication: While performing the duties of this job, the employee is regularly required to talk and hear.
  • Mobility: Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms.
  • Fine Hand Manipulation: Fine hand manipulation (keyboarding).