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Quality Assurance Engineer
1 month ago
Company Overview:
Career Personnel is a leading provider of quality assurance services to the automotive industry. We are seeking a highly skilled Quality Resident Engineer to join our team.
Job Summary:We are looking for a Quality Resident Engineer to manage professional relationships with customers while housed in customer assembly plants. The successful candidate will provide knowledge and expertise of manufacturing processes to customers, address quality concerns, and minimize the impact on customer satisfaction and rating.
Key Responsibilities:- Manage professional relationships with customers while housed in customer assembly plants.
- Provide knowledge and expertise of manufacturing processes to customers.
- Address quality concerns and minimize the impact on customer satisfaction and rating.
- Facilitate communication to address customer concerns by leveraging all appropriate resources.
- Be on call 24 hours a day, 7 days a week.
- Conduct initial investigations for all concerns reported at customer assembly plants and provide detailed information to appropriate team members to conduct analysis and root cause the issues.
- Manage containment of parts at customer assembly plants and provide daily information for containment and cost status.
- Initiate Problem Resolution for customer concerns and support the problem resolution teams.
- Present six panel reports to customers, follow up on warranty claims, review charge backs, and dispute downtime when necessary.
- Follow up on engineering changes, approvals, and trials runs.
- Perform other duties as assigned by the Sr. Quality Manager.
- Bachelor's degree or equivalent experience.
- Requires 5+ years of experience.
- Excellent written and verbal communication skills.
- Ability to understand and follow written and verbal instructions.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- A full benefits package including medical, dental, vision, flexible spending accounts, company-paid insurances, 401K, paid holidays, and more.
- A casual work environment – no suit and tie.
- Professional development opportunities available.
- A culture where team members are encouraged to share ideas and individual opinions.
Ultimately, we're looking for talent who is interested in furthering their career in our organization.
