Clinical Operations Assistant

3 weeks ago


Jersey City, New Jersey, United States AtlantiCare Full time

Job Summary

The Clinical Operations Assistant will assist the EMS Clinical Supervisor in overseeing BLS clinical operations and compliance for the EMS Department at AtlantiCare. This role requires a high standard of emergency medical care to the citizens of Atlantic and Cape May County and surrounding areas.

The Clinical Operations Assistant will support organizational goals by providing high-quality customer service, participating in performance improvement efforts, and demonstrating a commitment to teamwork and cooperation.

This position will be a role model for desired company values, responsible for resolving customer service issues, operating within budgetary guidelines, identifying ways to best utilize system resources, and maximizing performance through continual reassessment of EMS system needs.

The Clinical Operations Assistant will assist the Clinical Supervisor with BLS new hire clinical orientation, communicating performance expectations, and providing feedback to staff on a consistent basis.

This role will also oversee the EMS department's BLS FTO program and all aspects of BLS clinical feedback.

The Clinical Operations Assistant will assist the Clinical Supervisor with the review of clinical/quality QA/QI for the BLS division, which will lead to interactions with staff, leadership, and external agencies.

This position will assist the Clinical Supervisor with building and issuing performance improvement plans alongside the Clinical Manager and Medical Director.

The Clinical Operations Assistant will investigate all BLS clinical concerns and bring those findings to the Clinical Manager and Medical Director.

This role will ensure appropriate and coordinated use of educational and quality resources between AtlantiCare EMS Departments, other AtlantiCare departments, and external agencies.

This position will work street shifts as required by EMS Leadership.



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