IT Infrastructure Specialist

4 weeks ago


Rochester, New York, United States Saxon Global Full time
Job Summary

The IT Systems Engineer will work in conjunction with Customer personnel to provide advanced support for Desktop & Helpdesk escalations. This role requires an IT resource who can work autonomously, supporting Windows / Mac OS, and O365 related apps, as well as "End-user computing" tools and infrastructure products.

Key Responsibilities
  • Provide advanced support for Desktop & Helpdesk escalations.
  • Provide back up support for Windows 7, 10, 11 image creation and software application support.
  • Desktop software deployment using EPM/ISM tools.
  • Integration support between EPM and ISM tools
  • Support for providing temporary and permanent admin services to the user for their desktop/laptop.
  • Support for the Systems Management Services & tools.
  • Overall management of the EPM tool.

Preferred Technical Skills
  • Knowledge of application installations and interoperability.
  • Knowledge of complex computing environment and infrastructure.
  • Experience with certification and testing methodologies.
  • Experience with batch files, PowerShell, application scripting, queries, and report generation.
  • Experience with IT device security.
  • Experience with Windows imaging tools - sysprep, DISM, Imagex, Microsoft Deployment Toolkit.
  • Experience with Ivanti Unified Endpoint Manager (EPM), Ivanti Service Manager (ISM) or industry equivalent tool set (example MS System Center).
  • Knowledge of client operating systems (Windows, MACOS, iOS, Android).
  • Knowledge of Office 365 and Microsoft Azure.
  • Knowledge of networking and client server fundamentals.
  • Experience entering, tracking, and resolving service calls with proper documentation.
  • Effective problem solving/troubleshooting skills.
  • Good judgment /analytical skills.


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