Housekeeping Supervisor/Quality Inspector

5 days ago


Flagstaff, Arizona, United States MasterCorp Full time

Overview

The Housekeeping Supervisor/Quality Inspector plays a crucial role in ensuring that cleanliness and operational standards are consistently upheld by overseeing cleaning staff. This position is essential for maintaining the company's mission and values, ensuring that all team members adhere to these principles. The primary responsibility is to supervise cleaning personnel and guarantee that accommodations are maintained to the highest standards of cleanliness and efficiency.

Qualifications

  • Experience and Education: High School Diploma or an equivalent combination of education and relevant work experience.
  • Other Qualifications: A strong commitment to cleanliness, proven leadership abilities, a robust work ethic, capability to train others, and a willingness to assist colleagues. Flexibility to work irregular hours is also required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Establish and uphold a high standard of excellence among the team.
  • Delegate responsibilities to housekeeping staff effectively.
  • Assist in preparing rooms for housekeepers during peak times.
  • May be required to clean rooms using the established cleaning process during busy periods.
  • Support the training of both new and existing staff members.
  • Report maintenance issues in accordance with company protocols.
  • Inspect carpets, drapes, and furniture for any signs of stains, damage, or wear and report findings as necessary.
  • Review and prepare cleaned units, ensuring they are reported as vacant and ready for occupancy.
  • Conduct inspections and complete the necessary report cards weekly.
  • Restock kitchen inventory and supplies as required.
  • Maintain cleanliness and organization in storage areas.
  • Report any lost and found items to the appropriate personnel.
  • Ensure a safe working environment at all locations.
  • Be prepared to perform all duties related to site operations as directed.
  • Foster a sense of urgency within the housekeeping team to ensure timely unit turnover.
  • Demonstrate punctuality with all assignments and appointments.
  • Utilize supplies and equipment in an efficient and effective manner.
  • Conduct inventory checks on linens and supplies.
  • Assist with linen inventories as directed.
  • Oversee the time management of direct reports.
  • Address guest complaints promptly and effectively.
  • Build and maintain strong, positive relationships with customers.
  • Be knowledgeable about the resort and its offerings.
  • Perform other duties as assigned in conjunction with the services contracted with the client.


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