Front Desk Associate

3 weeks ago


Kennewick, Washington, United States Northwest x Southern Hospitality LLC Full time
Guest Service Representative/Front Desk Clerk

Hilton Garden Inn Kennewick, managed by Northwest x Southern Hospitality LLC, is seeking a skilled Guest Service Representative/Front Desk Clerk to join our team. As a key member of our hospitality team, you will be responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.

Key Responsibilities:
  • Respond to guest reservations requests and answer telephones in a professional and courteous manner
  • Handle guest compliments and complaints, taking action as necessary to resolve issues
  • Manage cash, make change, and balance an assigned house bank
  • Coordinate hotel services, including room assignments and amenities
Requirements:
  • High school diploma or equivalent GED
  • Prior hotel and hospitality experience preferred
  • Excellent organizational, communication, and problem-solving skills
Why Work for Northwest x Southern Hospitality LLC?
  • Work-Life Balance: We prioritize our team members' well-being and offer a range of benefits to support a healthy work-life balance
  • Paid Holidays: Enjoy six paid holidays after one year of service
  • Paid Time Off (PTO) and Sick Leave: Accrue PTO and sick leave to take time off for vacation, rest, or personal reasons
  • Health and Wellness Benefits: Enjoy access to health and wellness benefits, including insurance coverage, after 60 days of full-time employment

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