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Customer Service Representative

2 months ago

Rochester, New York, United States ESL Federal Credit Union Full time
About the Role

As a Teller at ESL Federal Credit Union, you will play a vital role in providing exceptional customer service to our members. Your primary responsibility will be to assist members with their financial transactions, while also building relationships and promoting our products and services.

Key Responsibilities
  • Create a positive member experience by identifying and meeting their needs effectively and efficiently.
  • Assist members with processing financial transactions, including deposits, withdrawals, and transfers.
  • Refer ESL products and services to members, helping them to achieve their financial goals.
  • Learn about the banking and finance industry, gaining a deeper understanding of our products and services.
  • Gain exposure to various career opportunities within ESL, including leadership and professional development.
Requirements
  • High School diploma or equivalent required.
  • 6-12 months of Teller experience preferred.
  • Prior sales and customer service experience preferred.
  • Good computer skills and attention to detail.
  • Positive attitude and desire to learn and grow.
  • Ability to remain flexible and multitask in a fast-paced environment.
  • Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose.
Why Work at ESL?

ESL Federal Credit Union is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We offer a generous compensation and benefits package, including health, dental, life, 401k, vacation, paid holidays, performance incentives, and more.

We are committed to diversity, equity, and inclusion, and strive to create an inclusive, respectful, and equitable environment that makes ESL a great place to work.