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Quality Assurance Analyst 1
2 months ago
Zimmerman Associates, Inc. is actively looking for a Quality Assurance Specialist 1 to contribute to a government contract initiative.
This position is primarily onsite, with potential telework options available after a successful initial period.
KEY RESPONSIBILITIES:
- Ensure that the IRMAC meets established standards for both external and internal data quality.
- Provide support to the call center during peak times.
- Investigate MICA reports for discrepancies and maintain the MICA Database.
- Conduct data entry for the Customer Feedback Server and review databases for inaccuracies.
- Analyze call center interactions to assess patient experiences and identify areas for improvement.
- Assist in the development and implementation of Performance Improvement Plans for team members.
- Monitor and report on the quality of service provided by call center agents.
- Collaborate with leadership to enhance workflow processes and ensure compliance with established standards.
QUALIFICATIONS:
- Associate degree or a minimum of 1 year of relevant experience in a medical setting.
- U.S. Citizenship and the ability to obtain a Public Trust Clearance are required.
- Familiarity with MHS GENESIS and a solid understanding of statistics.
- Strong communication skills and a basic understanding of human anatomy and medical terminology.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
- Experience in a military health system or similar environment is preferred.
ADDITIONAL TASKS:
- Provide summaries of quality performance metrics to leadership.
- Assist in staff training and development initiatives.
- Maintain records of quality assessments and statistical analyses.
- Facilitate proactive solutions by collecting and analyzing quality data.
- Engage in customer feedback programs to understand client needs.
Zimmerman Associates, Inc. is an equal opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.