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Patient Services Coordinator

1 month ago

Anderson, South Carolina, United States Prisma Health Urgent Care Full time
Job Title: Patient Services Representative

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Prisma Health Urgent Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Responsibilities:
  • Patient Check-in and Verification: Greet patients, verify insurance eligibility, and collect co-pays and balances in a professional and courteous manner.
  • Front Office Operations: Maintain the readiness of the reception area, perform clerical tasks, and adhere to established policies and procedures.
  • Financial Responsibility: Determine and collect each patient's financial responsibility, and provide clear explanations of payment policies and billing processes.
  • Support for Physicians and Office Operations: Assist the practice manager and other staff as required, and provide overall support for physicians and office operations.
  • Documenting Patient Information: Obtain and document patient history, and understand and enforce standard healthcare regulatory requirements.
  • Confidentiality and HIPAA Compliance: Collect and maintain all patient and business documents while maintaining confidentiality, and ensure HIPAA and OSHA compliance.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Prefer at least one year of experience in a medical office or emergency room setting.
  • Urgent Care Experience: Urgent care experience preferred, but not required.
  • Schedule: Ability to work 8am to 8pm, 3 days a week, rotating weekends and holidays.
  • Insurance Eligibility and Co-pay Determination: Experience with insurance eligibility and co-pay determination.