Customer Service Ambassador
4 weeks ago
As a Customer Service Ambassador at Marriott International Inc, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in/check-out processes. Your primary focus will be on organizing and confirming guest reservations, requests, and cancellations while maintaining accurate records and securing payment. You will also be responsible for identifying and explaining room features to guests, supplying them with directions and information regarding property amenities, services, and hours of operation. Additionally, you will follow up on any outstanding requests or problems from the previous day and resolve them in a timely manner. Your excellent communication skills and ability to work in a fast-paced environment will make you an ideal candidate for this role.
Key Responsibilities
- Organize and confirm guest reservations, requests, and cancellations
- Secure payment and maintain accurate records
- Identify and explain room features to guests
- Supply guests with directions and information regarding property amenities, services, and hours of operation
- Follow up on outstanding requests or problems from the previous day and resolve them in a timely manner
Requirements
- Excellent communication skills
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Ability to work effectively in a team environment
Benefits
- Competitive hourly rate
- Opportunities for career advancement
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
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