Regional Operations Manager

2 months ago

Escondido, California, United States Neighborhood Full time
About Neighborhood

At Neighborhood, we're dedicated to improving the health and happiness of the communities we serve. Our mission is to provide quality care to all, regardless of situation or circumstance. We've been doing this since 1969, and it's our employees who make this mission a reality.

Job Summary

The Senior Regional Operations Manager will oversee the operations of assigned Neighborhood Healthcare clinics. This role will work to improve patient flow, develop business relationships, and ensure efficient systems are in place. The ideal candidate will have excellent leadership and communication skills, as well as experience in healthcare operations management.

Responsibilities
  • Maintain and oversee staff education training programs to ensure site management is properly trained and oriented.
  • Work with other operational leaders to develop and standardize policies, procedures, and systems to address compliance issues and evaluate program effectiveness.
  • Monitor site productivity and make necessary recommendations or changes to increase patient show rates, improve patient flow, and maximize provider productivity.
  • Monitor cost effectiveness for sites implementing and evaluating systems to promote quality of care.
  • Monitor redesign implementations and results to ensure compliance and efficiency.
  • Use various data sources to make strategic decisions to improve operations.
  • Work with senior leadership to resolve scheduling or other site-specific problems that affect efficient functioning of site.
  • Attend and participate in site leadership meetings, such as providing input and support needed for team to accomplish goals.
  • Monitor productivity to ensure team is held accountable for action items and progress to achieving goals.
  • Assure compliance with all regulations as required by third party payers, state, and federal programs.
  • Participate in audits by regulatory authorities and ensure that internal audits are conducted regularly to determine compliance and areas of need for improvement.
  • Work with appropriate staff to prepare and disseminate audit results and corrective action plans.
  • Attend and participate in required meetings for general updates, review priorities and issues, provide audit results, and track specific programs/issues.
  • Shares pertinent information with subordinates, support staff, providers, administration, and other staff.
  • Monitor department and site expenses to maximize effective operational costs.
  • Analyze financial information prepared by sites to determine reasons for discrepancies between sites for specific line-item costs; works with the sites to bring costs into compliance.
  • Monitor sites to ensure managers are adequately staffing coverage at clinic front desks, back offices, authorizations/referrals, and medical records departments.
  • Acts as a resource for staff regarding policies, procedures, and various funding sources.
  • Represents the health centers in meetings with the public and with other agencies.
  • Manages lifecycle of site-specific grants and programs, including initiating, planning, designing, executing, monitoring, controlling, and closing a project.
  • Functions at highest level according to credentials and competencies.
  • Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy.
  • Assists with leading and guiding management team through all proposed efforts and goals pertaining to care transformation.
  • Shares accountability for overall patient health outcomes by working in coordination with care teams.
  • Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
  • Assists with developing and implementing a system for tracking and reporting process for Neighborhood's strategic goals and plans.Supervision
    • Recommends or make decisions to hire, transfer, reward, discipline or terminate employees.
    • Evaluates, coaches, and develops team performance by using job requirements and competency assessments.
    • Conducts team meetings to promote communication, assess and resolve needs, and foster teamwork as needed.
    • Informs team of organizational activities and promotes mission and goals.Quality Management
      • Prepares reports and shares information with appropriate staff for continual quality improvement of operations.
      • Shares evaluation, monitoring, and training tools with other operations directors.
      • Contributes to the success of the organization by participating in quality improvement activities.Customer Relations
        • Responds promptly and with caring actions to patients and employees.
        • Maintains professional working relationships with all levels of staff, clients, and the public.Qualifications
          • Bachelor's degree required or equivalent combination of education and experience in healthcare.
          • Five years' management experience required; healthcare, primary care practice, or community health center operations management experience preferred.
          • Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills.
          • Excellent customer service, leadership, and motivational skills.
          • Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
          • Knowledgeable about and experience with Microsoft Office applications.
          • Ability to train and develop staff.
          • Ability to successfully manage multiple tasks simultaneously.
          • Excellent planning and organizational ability.
          • Ability to work as part of a team as well as independently.
          • Ability to work with highly confidential information in a professional and ethical manner.
          • Ability to lift/carry 10 lbs/weight.
          • Ability to stand for long periods of time.

Salary range: $92,755 to $120,353 annually, depending on experience.

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