Body Shop Manager

3 weeks ago

Hanover, New Hampshire, United States Steele Auto Group Full time
Job Title: Body Shop Manager

We are seeking a highly skilled and experienced Body Shop Manager to lead our collision repair facility. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the facility, ensuring excellent work environment for our employees and an optimal customer experience.

Key Responsibilities:
  • Manage the day-to-day operations of the facility, including managing staff, inventory, and customer relationships.
  • Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts, and other customers.
  • Inspect qualified vehicles and assist with writing damage appraisals.
  • Inform customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery date of repair.
  • Keep insurance adjusters, production staff, and customers informed regarding the status of the vehicle repair.
  • Write supplements and negotiate with insurers.
  • Ensure individual insurance partners' guidelines are adhered to.
  • Monitor progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
  • Ensure that proper safety equipment is available and being used properly.
  • Oversee OHS program and audit results.
  • Ensure all completed repairs are inspected before delivering customer vehicles, explains warranty and quality control process with all customers.
  • Review work orders, assign tasks to employees, and verify the quality of work performed.
  • Handle customer complaints immediately and according to dealership's guidelines.
  • Oversee ordering of replacement parts and body shop supplies. Maintain excellent relationships with Dealers and suppliers.
  • Facilitate and/or conduct technical training and send employees to appropriate training schools as needed.
  • Monitor the maintenance of paint booths, frame straightening equipment, and other large, fixed assets to ensure long-term usage and value.
  • Keep abreast of new equipment and tools available and recommend purchases.
  • Ensure that the work areas and customer waiting area are kept clean.
  • Hire, train, motivate, and monitor the performance of all body shop employees.
  • Maintain a positive employee culture with consistent communication with staff.
  • Review and maintain financial expectations.
  • Review financials for the shop:
    • Expense control
    • Revenue and cost of sales, shop productivity
    • Comparisons to budget
  • Aid with the annual budgeting process.
Requirements:
  • Minimum 5 years in management experience in a collision repair facility.
  • Prior experience as a collision estimator or insurance appraiser.
  • Fluent in Estimating Software (Audatex and Mitchell) considered an asset.
  • I-CAR training or other industry training considered an asset.
  • Work independently without close supervision.
  • Flexible/adaptable to constant change.
  • Strong tact and diplomacy; ability to interact with all levels of personnel.
  • Highly organized; ability to handle multiple concurrent assignments.
  • Developed reasoning/problem-solving skills, analytical and decision-making skills.
  • Ability to prioritize, organize, and plan work under own initiative.
  • Strong communication skills (reading, writing, speaking, listening).
  • Ability to train others.
  • Able to motivate and manage production team.
  • Professional leadership ability.
  • Ability to multi-task in a fast-paced work environment.
  • Valid drivers license and insurable driving record.

We offer a competitive salary, full benefits package, including virtual healthcare and mental health/wellness support programs, company match RRSP program, Employee and Family Assistance Program, and a safe, professional, and dynamic work environment.

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the Trusted Destination of Choice for Everything Auto for employees and customers alike.

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted.

Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge, and demonstrated abilities.

In accordance with Steele Auto Group's occupational health and safety program and the Steele Auto Group Vaccination Policy, subject to any approved accommodation, all new employees hired will be required to be fully vaccinated against COVID-19.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.

If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit

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