Customer Service Manager

6 days ago


East Hanover, New Jersey, United States Hobby Lobby Full time

Customer Service Manager Job Description

We are seeking a highly skilled and customer-focused Customer Service Manager to join our team at Hobby Lobby Stores, Inc. As a key member of our management team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of customer service representatives.

Key Responsibilities:

  • Provide excellent customer service and resolve customer complaints in a timely and professional manner
  • Manage store operations, including scheduling, inventory, and cash handling
  • Lead and develop a team of customer service representatives to ensure excellent customer service and high sales performance
  • Assist with visual merchandising and store displays to create an engaging shopping experience
  • Monitor and maintain store appearance, including cleanliness and organization

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of retail management experience, with a focus on customer service
  • Excellent communication and leadership skills
  • Ability to work a flexible schedule, including evenings and weekends
  • Basic computer skills and knowledge of point-of-sale systems

Benefits:

  • Competitive hourly wage
  • Medical, dental, and prescription benefits
  • 401(k) program with company match
  • Paid vacation and sick leave
  • Employee discount
  • Life insurance and long-term disability insurance

Hobby Lobby Stores, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.



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