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Patient Experience Ambassador
2 months ago
One Medical is a leading healthcare organization that provides high-quality, patient-centered care to individuals and families. Our mission is to transform the healthcare experience by delivering exceptional service, innovative technology, and personalized attention to every patient.
The OpportunityWe are seeking a highly skilled and compassionate Patient Experience Ambassador to join our team at our Hyannis, MA office. As a key member of our senior health support team, you will play a critical role in ensuring that our patients receive the highest level of care and service.
Key Responsibilities:- Provide exceptional patient experience through impeccable communication, empathy, and problem-solving skills.
- Assist patients with scheduling, billing, and insurance-related tasks.
- Contribute to team development through rounding, attending team huddles, and participating in problem-solving initiatives.
- Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System.
- Perform opening and closing duties, daily office upkeep, and maintain the look and feel of patient and employee-facing spaces.
- At least 1 year of experience in high-touch customer or patient-facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective, and consistently stepping up to take action on challenges.
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
- Paid sabbatical after 5 and 10 years.
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-Tax commuter benefits.
- PTO cash outs - Option to cash out up to 40 accrued hours per year.
- Competitive salary: The base pay for this role is $21.50 per hour based on a full-time schedule.
- 401K match.
- Opportunity to participate in company equity programs.
- Credit towards emergency childcare.
- Extra contributions toward maternity and paternity leave.
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
