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Front Desk Representative

2 months ago

Eagan, Minnesota, United States Hotel Equities Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hotel Equities. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Guest Services: Greet and welcome guests, register them into the computer, and provide accurate and timely information and services.
  • Reservations and Check-in/Check-out: Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Ensure a smooth check-in and check-out process, including handling payments and providing guests with necessary information.
  • Communication and Problem-solving: Respond promptly and professionally to guest complaints, and resolve issues in a timely and courteous manner.
  • Teamwork and Adaptability: Collaborate with other departments to ensure seamless operations, and be flexible to adapt to changing situations and priorities.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in a hotel or hospitality setting, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for Growth and Development: We are committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
  • Fun and Dynamic Work Environment: We have a fun and dynamic work environment, with a team-oriented culture and a commitment to excellence.