Spa Front Desk Associate
2 weeks ago
We are seeking a highly skilled and customer-focused Spa Front Desk Agent to join our team at the Omni Viking Lakes Hotel. As a key member of our spa team, you will be responsible for providing exceptional guest service, scheduling appointments, and promoting spa services to our guests.
Responsibilities- Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
- Provide tours of the spa and offer/serve beverages as needed.
- Communicate spa promotions with guests and up-sell, cross-sell, and pre-sell Idlewild services and products.
- Check guests in and out according to Omni Standards.
- Maintain locker room in sanitary and safe condition to include shower areas, and vanities.
- Maintain all guest lounge and deck areas in neat and sanitary condition.
- Maintain Spa Garden spaces in a fashion that ensures neat, safe, and sanitary conditions.
- Ensure that guests are properly checked in and out of lockers as necessary.
- Participate in periodic product inventory as directed.
- Conduct tours of the spa and related facilities.
- Maintain client and spa business confidentiality/privacy at all times.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings.
- Report any maintenance problems throughout the spa to the proper authority.
- Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
- Complete other duties as assigned by management.
- Ability to input information accurately and efficiently into computer systems.
- Ability to prioritize, organize and follow up all responsibilities.
- Ability to work a flexible schedule to include nights, weekends, and holidays.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- High school diploma or equivalent.
Candidate must possess excellent guest service skills and will be responsible for ensuring a quality guest experience in the Spa. Maintain a professional appearance at all times. Team player, responsible and dependable with ability to fulfill on-call scheduling needs, according to the demands of the business. High personal standards and values, excellent guest service skills and attention to detail. Must be flexible and cooperative. Must be able to communicate effectively.
Physical Requirements: Must be able to stand and walk for extended periods of time. Must be able to bend, reach, lift, carry, push, pull 30 lbs. Working Environment: Interior and exterior of Spa. Occasional exterior of hotel with exposure to weather conditions. Exposure to various hazardous chemicals. Tools & Equipment: Telephone, Computer, copy machine and printer.
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Spa Front Desk Representative
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Eagan, Minnesota, United States OMNI HOTELS MANAGEMENT CORP Full timeSpa Front Desk Agent Job SummaryOmni Hotels & Resorts is seeking a skilled Spa Front Desk Agent to join our team at the Omni Viking Lakes Hotel in Eagan, MN. As a key member of our spa team, you will be responsible for providing exceptional guest service, scheduling spa appointments, and promoting spa services to our guests.Responsibilities:Schedule spa...
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Spa Front Desk Agent
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