Showroom Operations Supervisor

2 weeks ago


Los Angeles, California, United States Arizona Tile, LLC. Full time
Position Overview

Arizona Tile, a leading importer of natural stone and ceramic tile, is seeking a dedicated Showroom Operations Supervisor. With a strong presence across multiple states and over 45 years of industry experience, we pride ourselves on our exceptional products and customer service.

The Showroom Operations Supervisor will be responsible for overseeing the showroom team while guiding retail clients in choosing the tile and granite options that meet their aesthetic and functional needs. This role requires a blend of managerial expertise, design insight, and product knowledge to ensure an outstanding customer experience. Flexibility in working hours is essential.

Key Responsibilities:

  • Manage showroom merchandising and uphold superior customer service standards.
  • Collaborate with the Director of Showrooms/Sales Support Manager to plan promotional activities and maintain current merchandise displays.
  • Lead and develop showroom staff through effective training, coaching, and performance evaluations.
  • Ensure a safe and welcoming environment for both employees and customers.
  • Stay informed about competitor offerings and market trends.
  • Address customer concerns with effective negotiation and resolution strategies.
  • Utilize design skills and product expertise to assist customers in making informed selections.

Qualifications:

  • High School diploma or equivalent.
  • Proven retail sales capabilities.
  • Outstanding customer service skills with a focus on personalized service.
  • Ability to work autonomously as well as collaboratively within a team.
  • Proactive problem-solving approach to meet customer needs.
  • Excellent verbal and written communication abilities.
  • Preferred: 2+ years of managerial experience.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive medical, dental, and vision benefits.
  • Short and long-term disability insurance.
  • Life insurance coverage.
  • 401(k) retirement plan with discretionary employer matching.
  • Accrued Paid Time Off (PTO) and annual sick leave.
  • Employee discounts on tile and slabs.
  • On-the-job training regarding tile and granite products.
  • Privately owned and operated for over 45 years.

We are committed to fostering a supportive environment for our employees while delivering an extraordinary experience for our customers. Join us in showcasing our extensive range of materials.



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