Patient Services Coordinator LPN Home Health Full Time

2 weeks ago

Dothan, Alabama, United States CenterWell Home Health Full time
Transform Patient Care with Us

We are seeking a skilled Patient Services Coordinator LPN to join our team at CenterWell Home Health. As a key member of our care team, you will play a vital role in ensuring seamless patient care coordination and continuity.

Key Responsibilities:
  • Schedule Management: Manage patient schedules, edit schedules for agents calling in sick, and update agent unavailability in the worker console.
  • Infection Control: Initiate infection control forms as needed and send completed reports to HRD for upload in the worker console.
  • Communication and Support: Serve as a backup during busy times, receive calls from field staff, and assist with weekly case conferences. Refer clinical questions to the Branch Director as necessary.
  • Client Hospitalization Log: Maintain the client hospitalization log, including entering coordination notes and sending electronic logs to all office, field, and sales staff.
  • Schedule Completion: Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction.
  • Add-on Scheduling: Complete requested schedules for all add-ons and applicable orders, including scheduling discharge visits/OASIS collection or recert visits, rescheduling declined or missed visits, and processing reassigned and rescheduled visits.
  • Reporting and Scheduling: Run all scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report, and prepare weekly agent schedules.
  • Verification and Assistance: Verify visit paper notes in the scheduling console as needed and assist with internal transfers of patients between branch offices.
  • Clinical Support: If clinical, receive lab reports, assess for normality, fax copies to doctors, make copies for Case Managers, and route to Medical Records Department. Initiate Employee/Patient Infection Reports as necessary.
  • On-Call Rotation: If clinical, may be required to perform patient visits and/or participate in on-call rotation.
Requirements:
  • Licensure: Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which you practice.
  • Experience: Have at least 1 year of home health experience.
  • Preferred Qualifications: Prior packet review/QI experience and coding certification.
  • Additional Requirements: Possess a valid state driver's license, automobile liability insurance, and be currently licensed in the State of employment if applicable.
  • Essential Skills: Excellent communication skills, ability to interact well with diverse individuals, strong organizational skills, and ability to manage and prioritize multiple assignments.
About Us:

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover, and regain their independence so they can live healthier and happier lives.

At CenterWell, we create experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth-largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional, and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities, and company. By providing flexible scheduling options, clinical certifications, leadership development programs, and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

CenterWell is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment where everyone feels valued, respected, and empowered to succeed.

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