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Client Relationship Manager

2 months ago

McKinney Texas, United States Blockit Now Inc Full time
Job Overview

We are looking for a motivated and enthusiastic Client Relationship Manager to become a vital part of our innovative team at Blockit Now Inc.

In this position, you will build and maintain strong partnerships with client stakeholders, enabling them to improve the healthcare experience for their patients.

Your efforts will directly impact revenue retention, customer satisfaction, and the overall success of our organization.

Your role will involve close collaboration with clients to assess, report on, and enhance their operations by leveraging the full capabilities of our solutions.


As the main point of contact, you will nurture stakeholder relationships and strategically align the partnership between Blockit and client objectives.

We seek individuals who are passionate about our mission and dedicated to fostering both client success and the success of the Blockit team.

The ideal candidate has substantial experience with medium to large healthcare systems, along with a problem-solving approach, creativity, healthcare expertise, and the ability to manage multiple priorities effectively.

Join us in revolutionizing healthcare technology and making a meaningful impact on the industry.

Be an essential contributor to our mission of delivering innovative solutions that enhance the Blockit platform and improve the healthcare experience for everyone.


Key Responsibilities:


Establish yourself as the primary relationship owner and trusted advisor for your clients, developing a deep understanding of their goals and objectives.

Advocate for our clients, ensuring their insights are communicated to key stakeholders.

Identify and prioritize opportunities for enhancements that improve the overall client experience and optimize their use of the Blockit platform. Your commitment to elevating client success will be crucial in driving continuous improvement and innovation.

Build lasting client partnerships by serving as the primary escalation point and guiding the resolution process.

Proactively anticipate inquiries, provide insightful responses, and consistently champion the voice, interests, and feedback of our valued customers within the Blockit ecosystem.

Take full ownership of the client relationship, effectively de-escalating concerns whenever possible. Your dedication to client satisfaction is essential, ensuring a seamless and positive experience in every interaction.

Develop expertise in Blockit products, providing support and guidance to our clients through any issues or inquiries. Clearly articulate Blockit's unique value proposition, demonstrating how it specifically addresses their needs and challenges.

Play a crucial role in showcasing the significant benefits and value that Blockit brings to your clients' organizations. This includes active engagement through regular meetings, onsite interactions, and comprehensive quarterly business reviews. Your ability to communicate the impactful advantages of Blockit will reinforce client satisfaction and foster enduring partnerships.

Proactively seek ways to enhance overall client satisfaction while actively expanding our network of customer referral sources.

Take charge of designing and implementing retention and growth strategies, working closely with internal leadership.

Your role encompasses the responsibility for ensuring profitable retention, driving growth, spearheading strategic initiatives, fostering relationship development, and maintaining service excellence.

Utilize data-driven insights to connect results to clients' key priorities and objectives.

Maintain a holistic view of the entire client journey, adeptly summarizing prevailing themes, trends, and strategic responses for the benefit of leaders and stakeholders.


Contribute to monitoring and tracking all client Service Level Agreements (SLAs), facilitating timely reporting of potential risks to leadership.

Your attention to detail and strategic foresight will be essential in sustaining and advancing client relationships.


Proactively evaluate performance metrics in collaboration with Client Support Teams, ensuring adherence to client expectations and Service Level Agreements (SLAs).

Forge strong partnerships with internal Operations team members to effectively address day-to-day client service needs and promptly resolve any issues that arise.

Demonstrate a strong ability to work cross-functionally within the organization, collaborating with teams in implementation, delivery, and sales.

Your skill in executing client goals and priorities, along with your ability to navigate through ambiguity and rapid changes, underscores your commitment to achieving client success.