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Customer Engagement Specialist

2 months ago

Dundee, Oregon, United States Planet Fitness West Dundee Full time
Position Overview

At Planet Fitness West Dundee, we are dedicated to fostering an environment that encourages individuals to embrace a healthy lifestyle. Our mission is to support both our members and our staff in achieving their utmost potential.

We are in search of a dynamic individual who possesses a genuine enthusiasm for assisting others and a strong motivation to excel. The Customer Engagement Specialist plays a crucial role in ensuring a positive experience for our members by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Why Choose Planet Fitness?

All employees benefit from:

  • Complimentary Black Card Membership
  • Structured Training Programs
  • Opportunities for Advancement
  • Recognition and Rewards Initiatives

Key Responsibilities

  • Welcome members, prospective members, and guests with outstanding customer service.
  • Manage all front desk operations, including:
  • Answering phone calls in a courteous manner and assisting callers with various inquiries.
  • Checking members into the system efficiently.
  • Facilitating new member registrations.
  • Conducting tours for prospective members.
  • Updating member accounts as necessary.
  • Addressing member questions and concerns promptly and professionally, escalating issues to management when required.
  • Contributing to the cleanliness and organization of the facility.

Qualifications and Skills

  • Preferred background in customer service.
  • Basic proficiency in computer operations.
  • A strong passion for fitness and wellness.
  • Positive and energetic demeanor.
  • Dependability and punctuality are essential.
  • Exceptional customer service abilities; capable of interacting positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the capacity to empathize and resolve issues.
  • Exhibit professionalism in all interactions, utilizing appropriate behavior and language.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years of age.

Physical Requirements

  • Frequent standing and walking throughout the shift.
  • Regular verbal communication in person or over the phone.
  • Ability to occasionally lift up to 50 lbs.
  • Frequent bending, reaching, and kneeling to perform cleaning tasks.
  • Occasional exposure to cleaning chemicals during the shift.

Compensation and Benefits

  • Potential for multiple raises annually.
  • Excellent career advancement opportunities.
  • Insurance benefits available for full-time employees.
  • 401k benefits based on eligibility.