Hotel Night Auditor

6 days ago


Appleton, Wisconsin, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for managing the front desk, handling guest requests, and performing various administrative tasks.

Key Responsibilities
  • Front Desk Operations: Manage the front desk, handle guest check-ins and check-outs, and respond to guest inquiries.
  • Guest Services: Provide exceptional customer service, resolve guest complaints, and ensure guest satisfaction.
  • Administrative Tasks: Perform various administrative tasks, including data entry, report preparation, and filing.
  • Security: Conduct security walks, ensure the hotel's security protocols are followed, and report any incidents or concerns.
  • Communication: Maintain effective communication with other hotel staff, including the front desk, housekeeping, and maintenance teams.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of progressive experience in a hotel or a related field required.
  • Skills: Excellent communication and customer service skills, ability to work independently, and proficiency in Windows operating systems and company-approved software.
Benefits
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.

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