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Client Experience Representative

2 months ago

Fontana, California, United States MJJ & ROSE INSURANCE SERVICES Full time

Job Summary:

MJJ & ROSE INSURANCE SERVICES is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Liaison. This role is responsible for providing exceptional service to internal and external clients, ensuring timely and accurate resolution of inquiries and requests.

Key Responsibilities:

  • Client Communication: Serve as a primary point of contact for clients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Database Management: Maintain accurate and up-to-date records of client information, ensuring seamless communication and service delivery.
  • Team Collaboration: Work closely with sales, production, and other teams to ensure effective communication and service delivery.
  • Quality Control: Perform quality checks on outgoing jobs, ensuring attention to detail and a high level of quality.
  • Professional Development: Participate in ongoing training and development to enhance skills and knowledge, ensuring continued growth and improvement.

Requirements:

  • Education: High School Diploma or equivalent.
  • Skills: Excellent communication and interpersonal skills, ability to work independently and as part of a team, proficiency in Microsoft Office Suite.
  • Personal Qualities: Professionalism, courtesy, and a customer-oriented demeanor, ability to work well under pressure and meet deadlines.

Benefits:

  • Medical, Dental, Vision Insurance
  • $27 - $50 Per Hour
  • Remote Work Option
  • Paid Vacation and Sick Time
  • 401(k) Investments with Company-matched funds
  • Referral Bonuses
  • Employee Discount Program
  • Accident, Life, Disability, and Critical Illness Insurance
  • Tuition Reimbursement
  • Paid Time Off