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Parent Services Manager
2 months ago
Join our team as a Parent Services Manager and play a vital role in providing support to families in need of child care services. As a key member of our team, you will be responsible for providing referrals, data entry, and customer service to families, child care providers, and community partners.
Key Responsibilities:- Provide child care referrals to families by phone, in-person, and on-site as needed.
- Maintain and manage database to ensure all data points are recorded.
- Assist providers with updates to their ESCCM profile, at least annually.
- Follow-up with customers to determine if care was found and support additional needs.
- Research and schedule appropriate outreach events to inform parents and families about quality indicators.
- Develop a monthly newsletter directed toward parents with topics relating to early childhood and young children.
- Review and revise customer materials as needed, to inform parent choices.
- Conduct annual child care census and assist with annual needs assessment to determine child care supply, demand, and trends.
- Prepare and submit reports on referral, provider, and community statistics for state and local use.
- Associate Degree in early childhood education, human services, or business preferred.
- 1-3 years in an office setting or regulated daycare facility.
- Valid Driver's License required.
- Excellent communication and customer service skills.
- Comfortable making phone calls and interacting with the public.
- Above average computer skills.
- Knowledge of child care and/or early childhood terminology preferred.
Work is performed in the office environment. There may be occasional evening and weekend work.
Travel:Some driving may be required in Jefferson and Lewis Counties. There may also be occasional regional travel for professional development and regional meetings.
