Customer Service Representative

4 weeks ago

Wichita, Kansas, United States Capitol Federal Savings Bank Full time

Key Responsibilities:

• Accurately process financial transactions to ensure seamless customer experience.

• Provide professional, confidential, and effective assistance to customers via various channels.

• Collaborate with the Customer Service team to resolve customer inquiries and concerns.

• Maintain accurate records and reports to ensure compliance with banking regulations.

• Stay up-to-date with banking products and services to provide informed assistance to customers.

• Work effectively in a team environment to achieve customer satisfaction and bank goals.

• Develop and maintain a positive customer service attitude to ensure exceptional customer experience.

• Participate in ongoing training and development to enhance skills and knowledge.

• Maintain confidentiality and handle sensitive customer information with discretion.

• Perform other duties as assigned by management to support the bank's objectives.

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