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LensCrafters - Optical Team Supervisor
2 months ago
Requisition ID: 854246
Store #: Lenscrafters
Position: Full-Time
At LensCrafters, we are dedicated to providing an unparalleled experience in eye care. Our mission is to combine cutting-edge technology with a personalized approach to ensure that every individual who walks through our doors receives exceptional service. We believe that quality care enhances the joy of life, and our commitment to excellence drives us to continuously improve our optical standards.
As part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of eyewear, we strive to create a welcoming environment where our passion for care is evident. Our focus is on delivering the highest quality experience to our patients and customers.
GENERAL FUNCTION
The Optical Team Supervisor plays a vital role in enhancing customer satisfaction by delivering outstanding service. This position is responsible for ensuring that customers and patients leave delighted, while also contributing to the overall success of the store by managing key optical and lab processes to achieve exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail:
- Ensure the LensCrafters team provides unmatched customer service.
- Demonstrate proactive problem-solving skills and thorough product knowledge.
- Assist customers with their selections, offering recommendations and supporting sales associates.
- Act as a responsible alternate store key holder.
While working in Lab, if applicable:
- Accurately fit glasses and ensure precise placement of prescriptions in lenses.
- Collaborate with team members to enhance their knowledge and skills related to lens and lab technology.
- Guarantee that finished eyewear meets optical standards and customer specifications.
- Foster a safe working environment by adhering to safe work practices.
- Oversee the basic operation, cleaning, and maintenance of lab tools and systems.
BASIC QUALIFICATIONS
- High School diploma or GED.
- Strong background in optical and retail environments.
- Knowledge of current optical theories and merchandise.
- Excellent communication and listening skills.
- Strong interpersonal abilities.
- Proficient in basic mathematics.
- Sales proficiency.
- Effective problem-solving capabilities.
- Familiarity with cash registers, computers, and calculators.
- Experience in leadership and training.
- Knowledge of edging and mounting processes.
- Basic understanding of optics and optical measurements.
PREFERRED QUALIFICATIONS
- State licensure (if applicable) and/or ABO Certification in non-licensed states.
- Certification as a LensCrafters Final Eyewear Inspector.
- Completion of the LensCrafters Quality, Fitting & Adjusting Program.
- Experience with optical machinery and instruments.
- Customer service experience.
- Certification in the AccuFit Digital Measurement System.
- Familiarity with current store merchandise and lens options.
Pay Range:
Employee compensation is determined by various factors, including geographic location, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off, and various employee discounts.
EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities during the application and hiring process. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, or any other characteristics protected by law.
