EDI Onboarding Team Supervisor

3 weeks ago


Washington, Washington, D.C., United States Lincoln Financial Group Full time
Job Summary

We are seeking an experienced EDI Onboarding Team Supervisor to join our team at Lincoln Financial Group. The successful candidate will provide leadership and guidance to a team of EDI Onboarding professionals, ensuring the smooth execution of EDI onboarding processes and the delivery of high-quality results.

Key Responsibilities
  • Supervise and manage a team of EDI Onboarding professionals, providing guidance and support to ensure the successful execution of EDI onboarding processes.
  • Develop and implement process improvements to enhance the efficiency and effectiveness of EDI onboarding operations.
  • Collaborate with cross-functional teams to ensure seamless integration of EDI onboarding processes with other business functions.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize EDI onboarding processes.
  • Provide training and development opportunities to team members to enhance their skills and knowledge.
Requirements
  • 4-year degree or equivalent work experience.
  • 3 years of experience in a customer service environment, directly aligned to the specific responsibilities of this role.
  • Intermediate Microsoft Excel skills.
  • Prior supervisory experience and/or experience working in Ardis/Converge.
About Lincoln Financial Group

Lincoln Financial Group is a leading provider of financial services, helping people plan, protect, and retire with confidence. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.



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