EDI Onboarding Team Supervisor
3 weeks ago
We are seeking an experienced EDI Onboarding Team Supervisor to join our team at Lincoln Financial Group. The successful candidate will provide leadership and guidance to a team of EDI Onboarding professionals, ensuring the smooth execution of EDI onboarding processes and the delivery of high-quality results.
Key Responsibilities- Supervise and manage a team of EDI Onboarding professionals, providing guidance and support to ensure the successful execution of EDI onboarding processes.
- Develop and implement process improvements to enhance the efficiency and effectiveness of EDI onboarding operations.
- Collaborate with cross-functional teams to ensure seamless integration of EDI onboarding processes with other business functions.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and optimize EDI onboarding processes.
- Provide training and development opportunities to team members to enhance their skills and knowledge.
- 4-year degree or equivalent work experience.
- 3 years of experience in a customer service environment, directly aligned to the specific responsibilities of this role.
- Intermediate Microsoft Excel skills.
- Prior supervisory experience and/or experience working in Ardis/Converge.
Lincoln Financial Group is a leading provider of financial services, helping people plan, protect, and retire with confidence. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer.
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