Pharmacy Outreach Coordinator

2 weeks ago


Jacksonville, Florida, United States Complete Health Full time
Job Summary

We are seeking a highly skilled and dedicated Pharmacy Technician to join our team at Complete Health. As a Pharmacy Technician, you will play a critical role in optimizing medication use and improving healthcare performance measures.

Key Responsibilities
  • Provide telephonic outreach to patients, providers, and pharmacies to discuss opportunities for optimizing medication use and improving healthcare performance measures.
  • Work with patients, providers, and pharmacies to ensure patients receive needed care, obtain and take their medications, and gain access to healthcare services and opportunities.
  • Maximize pharmacy, health plan, and healthcare provider performance on healthcare-related quality measures through effective telehealth communication with patients and coordination with patient caregivers and providers.
  • Perform functions such as gathering medication lists, demographic information, and basic health information, assessing medication adherence barriers, and other functions as required for service protocols.
  • Provide information to patients by explaining call purpose, answering questions, and referring to appropriate resources.
  • Attend all required training sessions to stay updated on skills, policies, and procedures.
  • Follow all policies and procedures, including security, confidentiality, and privacy procedures as required by HIPAA and company policy.
Working Conditions
  • Must be able to work nights, weekends, and holidays as required by client needs.
  • Must be able to work with challenging customers (patients, providers, etc.) to resolve customer service issues and complaints.
  • Must be able to work in a call center environment.
Physical Requirements
  • Must be able to remain seated for long periods of time, talk on the phone, and perform computer data entry for long periods of time.
  • Must be able to speak, hear, see, read, write, type, and dial.
Requirements
  • High school diploma or GED.
  • Intermediate oral and written communication skills.
  • Ability to understand and interpret information from oral and written sources.
  • Exemplary customer service skills.
  • Excellent phone and conversational skills.
  • Basic computer proficiency.
  • High level of professionalism.
  • Uses and pronounces medical and pharmacy terms correctly.
  • Understands the role that technicians and pharmacists play in patient care.
  • Highly dependable.
  • Reliable means of transportation to place of employment.
Preferred Qualifications
  • Certified Pharmacy Technician (PTCB) and/or registered pharmacy technician in the state of Florida.
  • Previous call center, retail, or managed care experience.
  • Proficient with MS Office.
  • General knowledge of medication indications and therapeutic classes.


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