Customer Service Ambassador
1 week ago
We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes - Robinson-North Fayette, PA. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.
Key Responsibilities- Guest Service: Greet guests with genuine warmth and helpful enthusiasm, determine their interests and needs, and follow our Sweet Steps of Service to create a superior guest experience.
- Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration, and process guest orders efficiently and accurately utilizing our point-of-sale system.
- Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Age: Must be 18 years of age or older.
- Experience: Previous guest service experience at a bakery, restaurant, or retail store is a plus.
- Availability: Must have the flexibility to work various shifts, including daytime shifts and at least one closing shift.
- Closed Sundays: Enjoy a day off on Sundays.
- Employee Discount: Receive discounts on our delicious cakes and merchandise.
- Fun, Upbeat Environment: Work in a fast-paced and dynamic environment with a team of like-minded individuals.
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Customer Service Ambassador
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